Privacy Policy

1. Introduction

Tortuga Headwear Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or purchase our products.

2. Data Controller

Tortuga Headwear Ltd is the data controller for your personal information.

3. What Data We Collect

We collect the following types of personal data:

• Name, address, email, and phone number (for orders and customer service)

• Payment information (processed securely by third-party providers)

• IP address, browser type, and device information (for website analytics and fraud prevention)

• Order history and preferences

4. How We Use Your Data

We use your data to:

• Process and deliver your orders

• Communicate with you about your order or account

• Send you marketing communications (with your consent)

• Improve our website and services

• Comply with legal obligations

5. Legal Basis for Processing

We process your data on the basis of:

• Contractual necessity (to fulfil your order)

• Legal obligations (e.g., tax and accounting)

• Legitimate interests (e.g., fraud prevention, website improvement)

• Consent (for marketing communications)

6. Data Sharing

We share your data only with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery and logistics partners

• IT service providers (e.g., website hosting, analytics)

• Legal authorities, when required by law

• We do not sell or trade your personal data to third parties.

7. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences in your browser settings. For more information, see our [Cookie Policy].

9. Data Retention

We retain your data only as long as necessary for the purposes described in this policy or as required by law.

10. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Erase your data (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time (for marketing)

• Complain to your local data protection authority

• To exercise your rights, contact us at info@tortugaislandheadwear.com.

11. Children’s Privacy

We do not knowingly collect data from children under 16. If you are under 16, please do not use our website or provide personal information without parental consent.

12. Security

We use SSL encryption and other technical measures to protect your data from unauthorised access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date.

14. Contact

For questions or concerns about your privacy, contact:

• Tortuga Headwear Ltd

• 128 City Road, London, EC1V 2NX, UNITED KINGDOM

• info@tortugaislandheadwear